Returns / Replacement and / or Refund Policy gives buyers an option to return or replace the products purchased and / or refund is offered.

The products eligible for return / replacement/ refund if specifically provided in the product details page. For all products, the policy on the product page shall prevail over below general return policy. Please refer the return policy mentioned on the product page for any exception to the below table

1. Products are returnable within the specified return / replacement period specified below, except for those products that are explicitly identified as not returnable

refund will be initiated to as per the applicable modes mentioned below. Refund amount shall be credited to the Customer as per below mentioned applicable refund mode with 7-10 days of acceptance of receipt of product by the Seller. We may request for information / documents to verify your credentials before initiating refund.

2. Refund will be initiated to as per the applicable modes mentioned below. Refund amount shall be credited to the Customer as per below mentioned applicable refund mode with 7-10 days of acceptance of receipt of product by the Seller. We may request for information / documents to verify your credentials before initiating refund.

CANCELLATION POLICY

• Bung shall deliver product you have purchased within the promised delivery timeline, however, if you have ordered a product by mistake, you may cancel the order by logging in your Voylla Account before dispatch of the product.
• If your product has shipped but has not yet been delivered, contact Customer Service representative at +91 90002 20071 on and inform them of the same.
• If it is Prepaid Order, the amount will be refunded to you within 4-5 days provided that order has not been shipped or within 4-5 days form the receipt of product, in case the product has already been been shipped.

2. ORDER CANCELLATION BY BUNG

A. Under some rare situations, Voylla or any of our registered Sellers can also raise an order cancellation request. These situations could be

1. Product is out of stock with the Seller;
2. Product is not worth shipping;
3. Restrictions on the number of products you can order, as per terms & conditions of any Offer/Discount;
4. Incorrect pricing or description of the product;
5. Incorrect or Incomplete Buyer’s Address;
6. Non-serviceability at the Buyer’s address by our courier partners;
7. If it is Prepaid Order, the amount will be refunded to you in accordance with our Refund Policy.;We will notify you through messages on your Email/WhatsApp/Text when an order is cancelled due to any of the above reason.
8. Any other reason, which is beyond the control of the product Seller.

B. If it is Prepaid Order, the amount will be refunded to you within 4-5 days from the date of cancellation of order by the Seller or within 4-5 days from the date of cancellation